Frequently Asked Questions
Your guide to premium service and luxury shopping.
Are all products on OG Luxury authentic?
Yes, every item we sell undergoes a rigorous multi-point inspection by our team of experts to guarantee 100% authenticity before it reaches your door.
How long does shipping take?
We offer insured express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-10 business days depending on customs.
What is your return policy?
We offer a 14-day return window for all items, provided they are returned in their original condition with all security tags and packaging intact.
Do you offer international duties and taxes coverage?
For select regions, we offer 'Delivered Duty Paid' (DDP) shipping. If your region is not covered, you may be responsible for local import duties upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and select cryptocurrency payments through our secure checkout portal.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your shipment in real-time.